Payment and Delivery
Payment will be taken at the time of placing the order. We accept most major credit/ debit cards - VISA, MasterCard, Visa Delta and PayPal. Unfortunately we are unable to process payments from American Express.
If you have a discount code, please select the Checkout option (not the Checkout with Paypal) from the Cart page and you will be able to enter the discount code on the next page. You will still be able to select Paypal as your payment method.
There is a flat rate charge of £3.50 for postage and packaging to UK addresses, including the Channel Islands. (Except for orders with a value of less than £10.00, where a p&p charge of £1.50 is applied).
As we are a small business with many items being made to order, please refer to individual product pages for anticipated posting times. This could be up to 2 or 3 weeks.
All items to UK addresses will be posted out by Royal Mail 24 hour delivery. Crate Covers are posted out using Royal Mail 24 hour Signed for Delivery.
Overseas orders are sent by Royal Mail Airmail and delivery times are dependant on the individual countries postal service but can take up to 2-3 weeks to arrive from time of posting.
If your country is not listed on the checkout page please contact us for a delivery quote and we can add the country to the shipping list.
Due to Royal Mail weight restrictions, orders weighing over 2kg may incur additional shipping charges as your goods will have to be posted in multiple parcels. If this occurs, we will contact you after your order is placed detailing any additional shipping costs due. If you wish to go ahead with the order please settle the invoice for the additional shipping charge and we will despatch your order once full payment is received. If you choose not to pay the additional charge we can amend your order to fall below the 2kg limit and refund any monies due, or refund the order in full.
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods to countries outside of the United Kingdom. Orders made using a credit card from outside the United Kingdom may incur a Foreign Transaction Fee, which you will be liable to pay.
Items in stock will be posted out the same day if the order is placed before 3pm (Mon-Fri). If your order is placed after 3pm it will be posted to you the following day.
If the item is out of stock, an order can be placed. Due to the bespoke nature and personalisation options available most items are handmade to order. Delivery timescales are stated on each order page, and can be up to 2-3 weeks. We allocate a number of slots per week for Crate Covers and the next available timeslot can be found on the Crate Cover pages.
Please note that if your order is for more than one item, all items will be dispatched together - this includes orders where some items may be in stock and others require to be made. They will be dispatched together within the longest timescale provided.
At extremely busy times, if I feel I cannot achieve the stated timescale I will let you know when you place your order and provide you with an expectation of when your order will be completed. Equally, should you require an item by a particular date, please contact me and I will confirm if this is possible.
The utmost care and attention goes into all Freckles Designs' products meaning that you receive quality items that are worth the wait.