Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website or in any way make a purchase from Freckles Designs.

Any personal data provided by you or a third party to Freckles Designs through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the requirements of the General Data Protection Regulation (GDPR) and all other data protection legislation currently in force for the purposes for which you have given consent, to provide the services you have requested from us, and to meet the legitimate interests.

Who we are?

Freckles Designs is committed to ensuring the privacy and security of your personal data.  

The following Privacy Policy explains what personal data we collect from you, including how and why we process the data, who we share it with and your rights and choices when it comes to your personal data.

We are a Manufacturing business. 

Freckles Designs is the data controller of your personal data. Our website address is: https://www.freckles-designs.co.uk/

What Information we collect

In order to manage enquiries and offer our services, we process the data collected for legitimate business interests and to enable us to access the information and provide the relevant service, if required.  This is a legal requirement and is gained with your consent.  

The information we collect is

  • Name
  • Address
  • Telephone Number
  • Email address
  • Photographs / Videos
  • Payment method 
  • Device Information (IP address, web browser, time zone, device type etc..) 



How we collect your information

 

We may collect your information when: 

  • You create an account on our Website
  • You purchase from us via any means
  • You call us
  • You email us 
  • You contact us via social media
  • Authorised third parties


The data we generally process is not publicly available, however, we may obtain information from other third parties where you have consented for those third parties to share your data or where there is a legitimate interest to do so. For example, if you are making payment on credit and miss payments we may obtain your current address and contact details amongst other data from public records such as the Land Registry or to check information with Credit Reference Agencies to ensure we hold the correct details for you.

Our use of your data will be to allow us to supply our services, ensure your contractual obligation is met and to protect your vital interests. This includes:

  • Providing your service
  • Keeping you up  to date about our service  
  • Creating your customer record
  • Processing payments;
  • Managing and/or monitoring your account;
  • Auditing;
  • Statistical analysis;
  • Fraud prevention;
  • Sharing with Credit Reference Agencies or approved third-party suppliers if required.

The processing of your data is necessary for the performance of the contract you entered into with us.

How we store your data

Depending on how you contacted us and how you access our service your customer data may be stored on and shared with:

  • Shopify (Privacy Policy) – Online Store 
  • MailChimp (Privacy Policy) - Email Marketing (if you opt-in)
  • Paypal (Privacy Policy) – Optional Payment System
  • Google Analytics (Privacy Policy) 
  • Business Laptops – All password protected and secure
  • Business Phones – All password protected and secure
  • Within our business space - locked filing cabinets with restricted access.

We regularly audit the data we hold and destroy securely according to our retention schedule.  We may disclose information outside of these groups to help prevent fraud, or if required to do so by law.

Sharing your data

All the personal data we hold about you will be processed within the EU.

We share with the following organisations:

  • Microsoft as this firm provides the computer systems we use, they do not pass your data to any other third party.
  • Mailchimp as the firm that we use to send E-mails, they do not pass your data to any other third party and we will only share your informatio with them if you have opted in to bulk e-mails. 

We may disclose information outside of these groups to help prevent fraud, or if required to do so by law. 

Retaining your data

The retention period of your data will depend on the purpose it was collected and the legal purpose for which we are storing and processing it. For further information on our retention guidelines please get in touch. 

 

Marketing

Where we have asked you for permission to keep you up to date with our services and you have agreed we will contact you at reasonable intervals to keep you up to date. You have the right to withdraw consent at any point and can do so by:

- Unsubscribing on our last communication

- via https://www.freckles-designs.co.uk/pages/contact-us 

We will never pass your data on to a third party for marketing purposes.

Your rights

Under data protection legislation you have several rights regarding the use of your personal data, as follows:

  • If at any point you wish to either confirm whether your personal data is being processed and/or you require access to the data we hold on you, you can request to see this information.
  • You also have the right for certain data you have provided us with to be provided to you in structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller.
  • You are entitled to have data corrected if it is inaccurate or incomplete.

 

How to complain about the use of your data

If you wish to raise a complaint about how we handle your personal data, including in relation to any of the rights outlined above, you can contact us at hello@freckles-designs.co.uk or write to us at Unit 102 - Stirling Enterprise Park, Stirling, FK7 7RP and we will investigate your concerns.

If you are not satisfied with our response or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/

Website Cookies

Browser cookies
We collect cookies to allow us to measure and analyse the behaviours of our website visitors. Individual user data is not stored and, once the statistical information has been analysed, it is removed from the system.

Web browser cookies
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Links to other sites
This website contains links to external websites. Privacy policies on these sites may vary and, as such, we are not responsible for the content or privacy policies of these sites.

Changes and compliance

This policy is monitored and update on a regular basis and is fully compliant with the General Data Protection Regulations 2018 (DPA 2018). 

We may make changes to this Privacy Policy from time to time to reflect changes to our website. As a result, you should visit this page periodically to keep up to date with changes.

Get in touch

If you have any questions about your personal data which are not answered by this Policy, please contact our Data Protection Officer:

Angela Torrance, Freckles Designs, Unit 102, Stirling Enterprise Park, Stirling, FK7 7RP. 

hello@freckles-designs.co.uk

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113