What are your standard dog coat sizes?
Please click here to go to the Size Guide page.
How do I measure my dog?
Please click here to got to the page that explains how to measure your dog.
What happens if a standard size coat isn't suitable for my dog?
As all Freckles dog coats are handmade in Scotland I can make a custom size coat for you dog, and you will find this option is available on products pages.
Do you have a shop I can visit?
I'm afraid that I don't have a shop that you can visit, but I do supply a few small independent retailers and hydrotherapy centres, and I do occasionally exhibit at shows.
Can you make me a drying coat in a different colour fleece?
I have a lot of plain colour fleeces available, but should you wish me to make you a drying coat in another colour there will be an additional £5 charge. This is to cover the shipping cost of ordering a piece in especially and the difference between wholesale and retail price for purchasing a small piece of fabric.
Please email me at firstname.lastname@example.org should you wish to place an order for a coat in a custom colour, letting me know the size, style and colour you would like and I will email you an invoice for payment which included the additional custom colour charge.
What are your current dispatch times?
Please allow about 10 days for out of stock, personalised and custom sized coats to be made and posted to you. This is due to the current amount of orders I currently have scheduled.
If the coat doesn't fit can I exchange / return it?
Of course. Please do measure your dog first to minimise any need to exchange your coat, but there is no problem at all exchanging/returning your coat is needs be. Please click here to go the page that explains the exchanges / returns procedure.
Please note that custom sizes and personalised items cannot be exchanged/returned.
My dog doesn't like the noise of velcro, can you make your drying coats with a buckle instead?
Some dogs may initially not like the noise of velcro, but most dogs soon become accustomed to it. However, I can make you a drying coat with a webbing strap and plastic buckle instead should you prefer, for the same price as those with velcro straps.
Please note that as no stock is held for drying coats with buckle straps that your order will be a Made to Order item. The option for the buckle straps is also only available for the Underbelly and Ultimate styles (ie it is not possible to provide this for the Original style).
If you do wish to order a drying coat with a buckle strap, please just order as normal on the website and either leave a note at checkout or drop me an email to let me know that you wish a buckle strap in lieu of velcro.